Maintenance Contract
5. Additional maintenance dues
This occurs when a, b or c happens besides the current prices and conditions settled in appendix (A).
Labor and travel expenses, plus any other preventive precautions required outside maintenance period
will be covered by the principal as indicated in appendix (A).
b) Expenditure for solar installations such as disturbances, are not subject to this contract section.
c) If the principal mess with the function buttons and could not get help from the handbook, then the
contractor is consulted.
6. Maintenance stand-by time
If other maintenance stand-by time is not provided in the appendix (A) then this are the timings:
Monday to Thursday from 8:30 to 12:00 and 13:30 to 16:30 o'clock and
Friday from 8:30 to 12:00 o'clock, except the legal holidays at the installation place.
The control center supervision runs throughout the year. If a problem should be diagnosed,
the necessary measures are implemented in the shortest time possible.
7. Obligations of the contractor
If the principal reported disturbance of the solar installation from other parts not included in this contract
the contractor is committed to do everything in order to bring back the installation operating again and this is
an extra cost.
7.1 Action period of contractor
The possible disturbances are subdivided in 3 groups:
a) When the disturbances of essential parts of the program prevent the installation from operating.
b) When disturbances, that the functionality of program modules not essential impairs
c) When disturbances, that don't impair the functionality of the program.
With disturbances of the group a, the contractor guarantees that the maintenance service normally
begin within 1 working day after reception of the news to provide possible remedies.
With disturbances of the group b, the contractor guarantees that the maintenance service normally
begin within 1 week after reception of the news to provide possible remedies.
With disturbances of the group c, is remedied in the next installation cleaning session.